Upgrade Recruitment

An exciting international company is looking for a motivated Customer Service Executive to join a brand-new team at their headquarters in South West London. This immediate start role is offering a competitive salary of up to £24k and outstanding benefits.

This role is perfect for a graduate-calibre individual looking to begin a career in a client relationship role and are looking for a supportive team to develop your skills with wonderful support, training, and an opportunity for progression in a professional yet fun environment. This is a great opportunity to work within a leading business, working alongside Marketing, Sales and Operations and gaining some great exposure across the sector. This would be the perfect opportunity for someone who may want a starting point to begin a career in Marketing as you will gain plenty of exposure to the ins and outs of the customer journey.

The company is growing at 30% per annum and offers a real opportunity for progression, and with international offices, you will have the opportunity to work with brands across the world. This is an amazing opportunity to develop yourself and take your career to the next level. Apply Now!

As the successful Customer Service Executive, you will:

• Lead on customer support communications, working closely with the marketing, sales, digital, and on-site staff to provide up to date client liaisons using email, phone, social media, Explori, and FreshDesk.
• Collate, and deliver, client feedback - acting as an advocate for clients within the company.
• Drive continuous improvements to customer satisfaction metrics and attendee retention through improved response times, professional support and fast resolution time and creating detailed reports to senior management.
• Writing and updating documentation and processes on the company's events and services.
• Work to improve and deliver excellent customer satisfaction across all levels of the business.

To be successful as the Customer Service Executive, you should have:

• Excellent customer service skills and provable experience.
• A strong drive to develop your skills and a keen eye for client services.
• Prior experience using surveys and survey software (Explori etc) is desirable.
• Excellent MS Office skills (Word, PowerPoint, Excel etc.)

Salary and Benefits: This brilliant role is Monday - Friday 9am - 5:30pm and offers a fantastic salary of up to £24k plus benefits, and the opportunity for further development within the company. Apply today!

To Apply: Click Apply to have your application considered by one of our excellent consultants. We welcome all applicants! Regrettably, we may not be able to acknowledge all CVs, but we carefully consider each applicant. Apply Today, Start Tomorrow!

Other job titles might include: Client Relations Executive, Account Manager, Relationship Executive