Upgrade Recruitment

An award-winning design company is now looking for a Client Success Manager to join a busy team in South West London. You'll assist with day-to-day management of the client services team, focusing on customer satisfaction and acting as a primary point of contact between clients and the client success team. This is a permanent, in-office position offering a great salary of up to £45,000 plus benefits.

This would be an ideal role for a proactive customer-focused professional who may have worked as a Senior Customer Service Executive and is now looking for their next step, or a professional with excellent leadership skills and the ability to engage with and resolve customer issues with a calm, solutions-focused and creative approach

This is an immediate start permanent position based in a well-established and respected company based in South West London with a warm and welcoming team atmosphere, an excellent portfolio of existing high-value clients, a 'growth-first' approach to development, and excellent mentorship. The company's offices are based close to reliable public transport links, high streets and excellent routes for a lunchtime walk - perfect for summer!

As the Client Success Manager, you will:

• Lead the Client Services Team, ensuring high performance and client satisfaction.
• Take ownership of revenue, invoicing, and cashflow targets to support business growth.
• Act as the key escalation point for client issues, ensuring swift and effective resolutions.
• Build and maintain strong client relationships, managing key accounts and identifying opportunities to add value.
• Improve and streamline service delivery processes for greater efficiency and quality.
• Manage contract renewals, reporting, and financial performance to keep the business on track.
• Coordinate engineering resources to ensure projects run smoothly and communication is clear.
• Support team development through training, feedback, and career progression opportunities.

As the successful Client Success Manager,you should have:

• Excellent communication and relationship management skills, with the ability to engage at all levels.
• Proven experience in client relations, account management, or customer service (service desk experience desirable).
• Strong organisational and project management skills, with exceptional attention to detail.
• Experienced in leading teams, managing performance, and supporting training and development.
• Confident in using ticketing/contract management systems and analysing data to drive improvements.
• Knowledge of quality management systems and business improvement processes.

In return you'll receive a competitive salary of up to £45,000 per annum (DOE) and the chance for further growth within the company. This position is Monday to Friday, 8am to 5pm with no weekend work. Apply Today!

To Apply: Click Apply to have your application considered by one of our excellent consultants. We welcome all applicants! Regrettably, we may not be able to acknowledge all CVs, but we carefully consider each applicant. Apply Today!